Return Policy

Return Policy

Return Policy Guidelines

• All products at Veritas Farms come with a 30-day money-back guarantee. All items must be unopened and in their original packaging to be eligible for return.
• To request a return, please contact our customer support team at [email protected] your Sales Representative.
• If your order is eligible for return, you will be provided with a Return Authorization (RA) number and shipping instructions.
• Return requests must be made within 30 days of verified delivery. For requests received 30 days after delivery, all sales will be considered final.

Are there any charges for a return?

• There is no charge for returns.
• Eligible returns will be provided with a return shipping label.
• Original shipping charges are non-refundable.

How soon will I receive my refund?

• Once your return is received and inspected, you will receive an email to notify you that we have received your returned product(s) and notify you of the approval or denial of your refund.
• Upon approval, your refund will be processed and a credit will be issued to the original payment method within 10 business days.

Exchange Policy

• If any products arrive damaged, broken, or part of your order is missing please notify Veritas Farms within 3 business days of delivery.
• To request an exchange, please contact our customer care team at [email protected] Please include photos of the damaged item(s).
• Replacement product(s) will be shipped within 5 days of approval.
• Missing product claims will be compared to our shipping picture for approval.

Cancellation Policy

• For order cancellations, please contact our customer care team at [email protected] with your request.
• We will make every effort to cancel your order, but if your order has already processed in our system or shipped, we will not be able to cancel your order. You will need to take receipt of the products and follow our standard return policy.
• Once we receive the products back in our warehouse and they are deemed unopened and unused we will issue a prompt refund.

Return Request

Shopping Cart
Scroll to Top