RETURN AND EXCHANGE POLICY

Refund & Shipping Policy

SATISFACTION GUARANTEE

CBD is here to help you be calm and happy. That’s why we want to ensure your entire order process with us is pure bliss. We are here to answer any questions you may have.

To ensure your satisfaction with our products we offer a 30-day customer satisfaction guarantee on your initial purchase. 

If you are not satisfied with your purchase, please contact us at hello@theveritasfarms.com within the 30-day time period. We will refund your purchase price (less shipping expenses) to your original form of payment.

DAMAGED OR MISSING ITEMS

Our products are tested for quality and all shipments are carefully inspected prior to shipping. Please check your shipment upon arrival to ensure that it has not been damaged during shipping.

All claims for damaged products must be made within 72 hours of receipt. Please contact us at hello@theveritasfarms.com during that time and we will resolve the issue.

  •  We only replace products if they are defective or damaged and exchanges are only for exact items purchased unless the item is no longer available.

RETURN & EXCHANGE POLICY

  • All returns will need to be authorized in advance, please reach out to our Customer Experience Team at Hello@theveritasfarms.com  Upon approval we will provide with a Return Authorization Number and complete return instructions.
  • To be eligible for Return/Exchange you must contact support within 7 business days of receipt of the product based on tracking information to determine eligibility. 
  • Please note that all Returns/Exchanges are subject to a 15% restocking fee, and shipping fees. This fee is non-refundable.
    Additionally, items must be returned in resalable condition with all original packaging. Any items returned opened, damaged, or without packaging may not be eligible for a refund.
    Here’s some tips to ensure your return is eligible for a refund:
  • Include original packaging including boxes, sticker tags, and bags shipped with the order.
  • Make sure your item is returned unopened and in resalable condition.
  • Do not ship your return back to Veritas Farms outside of the return or exchange window.
  • Do not ship your return back to Veritas Farms without receiving a Return Authorization Number and complete instructions for your return.
  • Do not ship multiple orders within the same return package.
    Processing Time: 
  • Your return will be processed within 7 to 10 business days (not including weekends or holidays) from the time we receive it in our warehouse. Once your return is processed, we will send you confirmation via email! Please note: Veritas Farms is not liable for any return packages shipped that become lost in transit.
 

For all other issues concerning returns, please work with our Customer Experience Team directly.

CANCELLATION POLICY

  • For order cancellations, please contact our customer support team using the contact us form.
  • We will make every effort to cancel your order, but if your order has already been processed in our system or shipped, we will not be able to cancel your order. You will need to take receipt of the products and follow our standard return policy.

SHIPPING POLICY

We ship using secure couriers. 

Shipping within the US:

Standard Shipping

  • FREE for all subscription orders and orders over $75
  • A $5.99 flat fee is applied for any orders under $75 within the contiguous US.
  • Average transit time is 5-7 business days, but could take up to 10 business days until first delivery attempt.
  • We do not guarantee shipping times for Standard Shipping.

Expedited Shipping

  • A $14.99 flat fee is applied 
  • Average transit time is 1-3 business days until first delivery attempt. 
  • We do not guarantee shipping times for Expedited Shipping.

             

Our Customer Support Team is here to help if you have any concerns, questions, or experience any delays in receiving your package!

                                                                               Please email hello@theveritasfarms.com

Return Request Form

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